Last updated: September 3, 2025

1. General Policy

PixelPulse Creations, LLC, doing business as Trackly ("we," "us," or "our"), provides digital services and software solutions.

Due to the nature of our services, all sales are generally final. However, we may, at our sole discretion,

consider refund requests under the limited circumstances outlined below. Meeting the eligibility criteria does not guarantee

approval of a refund. Refunds are granted solely at our discretion.

2. Limited Refund Window

We offer a 3-day refund period from the date of purchase, subject to the conditions below.

This period is non-extendable and non-transferable.

3. Refund Eligibility Requirements

To be considered for a refund, you must meet ALL of the following criteria:

• Request must be submitted within 3 days of purchase
• Zero usage of the service (no API calls, no logins, no data processing)
• Provide detailed reason with supporting evidence
• No violations of our Terms of Service or Acceptable Use Policy
• Account must be in good standing with no outstanding issues

4. Absolute Non-Refundable Circumstances

Refunds will be automatically denied in the following situations:

• Any usage of the service (API calls, logins, data processing, etc.)
• Request submitted after the 3-day period
• Violation of Terms of Service, Acceptable Use Policy, or any other agreement
• Account suspension or termination for any reason
• Change of mind or buyer's remorse
• Failure to meet technical requirements (user's responsibility)
• Third-party integration issues not caused by our service
• Custom development work that has been started
• Services that have been delivered or partially delivered
• Bulk purchases or reseller accounts

5. Refund Process & Timeline

If you believe you qualify for a refund:

1. Contact our support team at support@trackly.works with subject "REFUND REQUEST"
2. Include your account details, order number, and detailed justification
3. We will review your request within 5-10 business days (not guaranteed)
4. All decisions are final and not subject to appeal
5. If approved, refunds processed within 5-10 business days

6. Refund Method & Processing

Approved refunds will be processed using the original payment method. Processing times vary by payment provider:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days

We are not responsible for delays caused by payment processors or financial institutions.

7. Service Credits & Alternatives

Instead of refunds, we may offer (at our discretion):

• Service credits for future use
• Extended trial periods
• Additional support or training
• Service modifications to meet your needs

8. Dispute Resolution

Any disputes regarding refunds must be resolved through our internal process.

We reserve the right to refuse service to anyone who files chargebacks or disputes

without first attempting to resolve the issue through our support channels.

By purchasing, you agree not to initiate chargebacks with your payment provider. Any such action

will be considered a violation of this agreement and may result in account suspension or additional fees.

9. Legal Disclaimers

This policy is subject to applicable laws and regulations. We reserve the right to:

• Modify this policy at any time without notice
• Refuse refunds for any reason not explicitly stated
• Suspend or terminate accounts that abuse the refund process
• Require additional documentation or verification

We shall not be liable for any damages, direct or indirect, resulting from denial of a refund request.

This Returns Policy will be governed by and construed in accordance with the laws of the State of Missouri,

without regard to conflict of law principles.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws,

which may vary by jurisdiction.

10. Contact Information

For refund requests or questions about this policy:

• Email: support@trackly.works (Subject: REFUND REQUEST)
• Phone: (573) 557-9293 (Business hours: 9 AM - 5 PM CST)
• Response Time: 2-5 business days (not guaranteed)

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Returns Policy.

This policy constitutes a legally binding agreement between you and PixelPulse Creations, LLC.