Returns Policy

Last updated: February 25, 2025

1. Refund Period

PixelPulse Creations, LLC, doing business as Trackly ("we," "us," or "our"), offers a 7-day refund period for our services. This refund period begins on the date of purchase and ends 7 days later.

2. Refund Eligibility

To be eligible for a refund, you must:

• Request the refund within the 7-day period
• Not have used your weekly allocation of API requests
• Provide a valid reason for the refund request

3. Non-Refundable Circumstances

Refunds will not be granted if:

• You have already used your weekly allocation of API requests
• The refund request is made after the 7-day period
• You have violated our Terms of Service or Acceptable Use Policy

4. Refund Process

To request a refund:

1. Contact our support team at support@trackly.works
2. Include your account details and order information
3. Explain the reason for your refund request
4. We will review your request and respond within 2 business days

5. Contact Information

For any questions about our returns policy, please contact us at:

• Email: support@trackly.works
• Phone: (573) 557-9293